About Volunteering

Volunteer Income Tax Assistance (VITA) programs have served as an invaluable financial resource for low-to-moderate income taxpayers in communities across the country for over 50 years. With as little as eight hours of training, VITA volunteers are able to uniquely help break the cycle of generational poverty by assisting taxpayers build savings, open bank accounts, receive financial coaching and more. Each year, hundreds of volunteers—both in-person and virtual—help bring in over $40 million in tax refunds to our region.

CWF is currently seeking in-person and virtual volunteer tax preparers.

First-time Volunteer?

Returning Volunteer?

You should have received an email from Campaign for Working Families with link and a password to access the CWF Volunteer Platform. If you did not receive this email please contact taxvolunteer@cwfphilly.org or 215-454-6483 ext. 922. Once you log into your new Volunteer Portal you can begin your Free Tax Training!

Roles and Responsibilities

Connect working families with eligible tax credits that can add up to thousands of dollars. With the support of the tax site Management Team, a Tax Preparer volunteer works one-on-one with individuals and families to electronically file free tax returns — whether virtually or at an in-person tax site.
Skills Needed: Computer experience, strong attention to detail, and customer service skills. No tax law experience necessary. Online Training Completion Required
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A strong greeter is essential for establishing a welcoming and organized experience from the start. Whether virtually or at an in-person tax site, you will work with customers to compile, scan, and upload all intake documents to ensure a speedy and accurate process.



Skills Needed: 
Customer service skills, computer experience, and a high level of organization.

Online Training Completion Required

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Translators assist taxpayers who may have limited English proficiency. They help bridge the communication gap between taxpayers and volunteers by translating conversations and documents accurately.



Skills Needed: 
Fluency in more than one language and customer service skills.

Online Training Completion Required

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